Site Help & FAQ

Some common questions and answers. Any problems not listed below, contact us. Subscribers may also leave questions and comments below, but email is the best way to guarantee that your comment is seen.

1. How do I join?

Click here to join.

2. I haven’t received my password email

Check your spam folder, as some WordPress emails are misdirected by email service providers. If there’s nothing there, send us an email.Members who are already logged in can change their password here.

Help for those who can log in okay

3. I’ve been charged twice (or more)

You’ll need to go to the Paypal web site, and check to see if you have multiple subscriptions. Because of the way Paypal works, only you can check your own Paypal details. Here’s how:

  • Log in to your PayPal account.
  • Click the My Account tab.
  • Click the History sub-tab.
  • Click More filters, select Subscriptions and Agreements from the drop down menu, and then click Subscriptions.
  • Check to see if you have multiple subscriptions
  • Change the date back to the year the subscription was created, and then click Show.
  • Click Details next to the subscription.
  • Click Cancel Subscription.
  • If you’re upgrading, make sure you cancel the old subscription. In creating a new subscription, you should get the options.
  • Contact us via the the contact page and we’ll refund the extra subscription.

4. How do stop getting an email whenever there’s a new comment?

Go to a post that you’re receiving emails for. At the bottom of the page (where the comment form is, you’ll see a link saying “Manage your subscriptions. Click on this.

5. How do I get a profile picture?

  • Go to the gravatar site: http://www.gravatar.com
  • About half way down the page, on the left hand side, click on the ‘Get Your Gravatar today” button
  • This page now asks you for your email address. Use the same email address you used when signing up for Arsenalinsider Premium.
  • You’ll get an email from gravatar asking you to confirm your signup. Click on the link to confirm
  • You’ll now be back at the gravatar site. Choose your username (this username will not appear on this site)
  • Choose a password.
  • Now you can upload an image.
  • Your profile displayed alongside comments should now show the image!

6. How do I add smiles or emoticons to my comment?

See here for a list of smilies and how to insert them.

7. How do I add information to my profile?

You can edit your profile by clicking here

8. How do I change my username?

Log into ‘Your Account’, and then click ‘Your Profile’ on the left of the screen. Enter a nickname in the box provided, and select to display as your nickname instead of your username. Usernames cannot be changed.

9. How Do I Cancel?

Should you wish to do so, cancellation can be accessed through Your Account, under the Membership heading. It is easy to cancel at any time.Cancelling a sub in paypal isn’t exactly a walk in the park either. Here are the steps:

  1. Log in to your PayPal account.
  2. Click the My Account tab.
  3. Click the History subtab.
  4. Click More filters, select Subscriptions and agreements, and then click Subscriptions.
  5. Change the date back to the year the subscription was created, and then click Show.
  6. Click Details next to the subscription.
  7. Click Cancel Subscription.